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The Way We Work

The Four E's is a framework which breaks down the various stages of a client experience into a sequence of events that make up the end-to-end experience. We aim to keep things simple, clear and well understood, to allow us to build a picture of what's most important and enable us to make critical decisions.

Entice

Marketing and sales
  • Referrals
  • Leads
  • Enquire
  • Quote, scope, price
  • Proposal
  • Engagement letter
  • Subscription billing
  • Key account agreement

Enter

Onboarding a client
  • Setup Deloitte systems
  • Notify teams
  • Tramsitional records
  • Testimonial
  • Standardisation
  • Announcement
  • Roll-out

Engage

Delivering a service
  • Tax compliance
  • Tax & Accounting compliance
  • Advisory
  • Family Office
  • ASIC
  • Tax planning
  • Bookkeeping

Extend

Grow the relationship
  • Account management
  • Reissue engagement letter
  • Client service assessment
  • Relationship management
  • Thought leadership
  • Value-add proposition
  • Cross-division onsell
  • Offboarding/exit
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©2017 Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. Please see About Deloitte for a detailed description of DTTL and its member firms.