Fathom Multi-Factor Authentication (MFA) instruction guide

Multi-Factor Authentication (MFA) provides an additional level of identity verification to help prevent unauthorized access to Deloitte applications. When an application is enabled for MFA, a second authentication process is required to access the application. 

Before using MFA to access Deloitte applications, a one-time enrolment is necessary. When enrolling, you will select your MFA authentication method. Until enrolment is completed, you will be unable to access applications enabled to require a second authentication factor through MFA.

Note:

  • If you access multiple Deloitte applications, you will only need to go through this enrolment process once. However, you may need to enrol in MFA more than once if you access any Deloitte applications that use an alternative MFA solution.
  • You will be able to use your mobile device to enrol in and authenticate for MFA.
  • If you are a new user, please allow at least an hour for your login credentials to be synchronized with the MFA server before enrolling in MFA.

Step 1. - Clear your browser history

Before you start, we recommend that you clear your cache and open a new browser session.

If using Google Chrome (recommended),

  • Go to the eclipse dots in the top right hand corner and click to display menu
  • Select 'More tools' > Clear browsing data
  • Make sure 'Time range = All time' and
  • Browsing history, Cookies and other site data and Cached images and files are ticked. Then, click 'Clear Data'.

Note: Fathom does not support Internet Explorer.

Step 2. - Single sign on URL

Locate and open the email from MFA@deloitte.com.au inviting you to 'enrol in Multi-Factor Authentication'. Click on the Fathom link to be taken to the single sign-on Fathom URL. The URL link may be specific to your organisation.  Alternatively, if you have misplaced the link, you can go to https://app.fathomhq.com/sso/deloitte.

When you access the URL for your Deloitte application, click the Client or business partner button.

Note: You WILL NOT be able to access Fathom via the standard URL - https://app.fathomhq.com, as this URL is not Deloitte MFA enabled.

Step 3. - Create a new password

If you are a new user, a password update will be required and the Create a New Password screen will appear. Enter the temporary password provided in the 'enrol in Multi-Factor Authentication' email then enter your new password and click 'Save Password'. After updating your password, you will be directed back to the login screen.

If your temporary password has expired, you will be prompted to change it via the 'Forgot Password' link. A password reset email will be sent to your email. After resetting your password you will need to close out of your browser and then open a new browser session to continue. 

Login with your new password to begin MFA enrolment.

Step 4. - Set up preferred authentication method

You will now be asked to select your preferred method of multi-factor authentication. The available options are:

Click on your preferred method above to view the specific instructions.

Step 5. - Set up alternate MFA method

After configuring your primary authentication method, you will be asked to configure your alternate MFA method.

We recommend you set up an alternate authentication method, to decrease the likelihood of being completely locked out of an MFA-enabled application in a situation where you are unable to access your primary authentication method.

Configure your alternate authentication method as described in Step 4. above.

Step 6. - Navigate to your Fathom account

When you have completed MFA enrolment, you will be logged into Fathom and will see a list of the entities you have access to.

If you have access to a specific organisation account eg franchise account, depending on which URL you used to login, you may need to navigate to 'CHANGE ACCOUNT' in the top left hand corner in Fathom to locate your organisation's account.

Step 7. - Bookmark the single sign on URL (Critical)

It is imperative that you bookmark the specific URL you have been provided with for your Fathom login to avoid any future login issues.

If using Google Chrome (recommended),

  • Go to the eclipse dots in the top right hand corner and click 'Bookmarks' and select 'Bookmark Manager'
  • Go to the Organise Bookmarks eclipse dots in blue banner and select 'Add new bookmark'
  • Enter Bookmark name = DP Fathom
  • Paste the URL into the URL field and click SAVE

The generic URL that you need to bookmark is https://app.fathomhq.com/sso/deloitte.

If you have access to a specific organisation account eg franchise account, the account name will be appended eg https://app.fathomhq.com/sso/deloitte_[account short name].

Always access your Deloitte Fathom account via your bookmark.

Note: You WILL NOT be able to access Fathom via the standard URL - https://app.fathomhq.com, as this URL is not Deloitte MFA enabled.

Note: Fathom does not support Internet Explorer.

Additional information:

What if I can't locate my temporary password for MFA?

 

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